Review · SparrowDesk (SurveySparrow Inc.)
SparrowDesk Review: Help Desk With a Free Plan and AI Agent
By Raimundo Oliveira, founder & editor · Published · Updated · 1 min read
Fact-checked against official vendor pages · How we review
SparrowDesk is a help desk for email, chat and a help center, made by SurveySparrow. The free plan covers 3 agents and 500 conversations a month; paid seats start at $16/mo billed annually.
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Quick verdict
SparrowDesk is a modern, low-cost help desk. Small teams can run on the free plan; upgrade when you need AI Copilot, more agents or workflows.
At a glance
- What it does
- Shared inbox, live chat, help center and AI agent for customer support
- Best for
- Small support teams moving off a shared Gmail inbox
- Platforms
- Web
- Free plan
- Yes (3 agents, 500 conversations/month)
- Starting price
- Free; Starter $16, Professional $49, Enterprise $89 per seat/mo billed annually (reference November 14, 2026)
- Trial / refund
- Free plan; trial with 30 AI resolutions
Plans and prices (reference, per seat, billed annually)
| Plan | Price | Highlights |
|---|---|---|
| Free | $0 | 3 agents, 500 conversations/mo, 1 help center |
| Starter | $16/mo | Paid seats, AI Copilot credits |
| Professional | $49/mo | AI agent commands, similar conversations |
| Enterprise | $89/mo | Advanced controls |
Reference · checked on SparrowDesk's pricing help article on November 14, 2026 (USD, before tax).
Key features
- Shared email inbox and chat widget
- Help center (knowledge base)
- AI Copilot for agents (credit-based)
- AI agent that resolves questions automatically
- Workflows and reporting on paid plans
How we reviewed
We have not run a long-term hands-on test yet. Plans, prices and features come from the vendor’s official pages, checked on the date shown.
Who it is for
- Startups with 1–3 support agents
- E-commerce stores answering order questions
- Teams leaving a shared Gmail inbox
Who should skip it
- Large contact centers that need phone/IVR
- Teams fully invested in Zendesk or Freshdesk workflows
Alternatives
- Vista Social to answer social media messages and reviews
- Shopify if you are still setting up your store
From $64/mo; save 20% yearly; Enterprise custom
From $29/mo billed yearly ($39 billed monthly), Basic plan
Pros and cons
Pros
- Free plan for up to 3 agents
- Email, chat widget and help center in one tool
- Low entry price ($16/seat)
- Pay-as-you-go AI resolutions
Cons
- Free plan excludes AI Copilot and CSV export
- Monthly per-seat prices are not shown on the help article
- AI resolutions cost $0.49 each after the free quota
Ready to try SparrowDesk?
Free; Starter $16, Professional $49, Enterprise $89 per seat/mo billed annually · Free plan; trial with 30 AI resolutions
Frequently asked questions
Is SparrowDesk free?
Yes. The free plan includes 1 brand, 1 chat widget, 1 help center, up to 3 agents and 500 conversations a month.
How much is SparrowDesk per agent?
Billed annually: Starter $16, Professional $49 and Enterprise $89 per seat per month (checked November 14, 2026).
How does SparrowDesk AI pricing work?
Each account gets a free AI quota; after that, AI resolutions cost $0.49 each (or $0.10 per conversation on conversation-based pricing).
Sources checked
- SparrowDesk Help Center — How does SparrowDesk pricing work? · checked November 14, 2026
Prices are dated references checked on the vendor’s site and may change. We never host installers: download links always go to the official site.